• The objective was to implement a credit management system in a large company, which had only very rudimentary tools managed by the sales director.
  • A new department was set up and placed under the supervision of the Chief Financial Officer. A new credit policy manual was drawn up, with ten risk classes (previously there were only three) and specific credit limits per customer (previously there were only three levels). New financial models and systems were developed and implemented to enable the automatic creation of sophisticated customer credit files for each customer. Every customer now has their credit file in the system, including their risk class and credit limit, accepted by the commercial departments, which makes them clearly accountable. In addition, an online alert system was designed and implemented to continuously assess the financial position of customers based on external information provided by specialised companies.
  • After two years of operations with the new system, non-performing loans and impairments have decreased by 90%, allowing several million euros of losses to be avoided.

The following information is provided under the terms of article 13 of the GDPR, in compliance with the current legislation.

The controller of the data processing is TOWS & TOOLS – Business Consulting, Lda, with address in Campo Pequeno, 2 – 7.º C, 1000-078 Lisboa, Portugal, telephone + (351) 911 021 705 and email

The purpose of the processing of personal data – name and e-mail – is to register you so that we can respond you in accordance with the message you submit to us, and for providing further information related to the activities of TOWS & TOOLS.

Personal data will not be used for purposes other than those described herein.

The recipient of the personal data collected is TOWS & TOOLS, and there will be no transfer of such data outside the scope of responsibility of the controller.

The personal data will be stored for the period of time strictly necessary to follow up on your message, and subsequent contacts, after which, if no commercial relationship is established, it will be erased.

You have the right to request from TOWS & TOOLS access to your personal data and to lodge a complaint with the supervisory authority, the Comissão Nacional de Proteção de Dados.

The personal data collected will not be used for automated decision-making or profiling.