- The objective was to implement a credit management system in a large company, which had only very rudimentary tools managed by the sales director.
- A new department was set up and placed under the supervision of the Chief Financial Officer. A new credit policy manual was drawn up, with ten risk classes (previously there were only three) and specific credit limits per customer (previously there were only three levels). New financial models and systems were developed and implemented to enable the automatic creation of sophisticated customer credit files for each customer. Every customer now has their credit file in the system, including their risk class and credit limit, accepted by the commercial departments, which makes them clearly accountable. In addition, an online alert system was designed and implemented to continuously assess the financial position of customers based on external information provided by specialised companies.
- After two years of operations with the new system, non-performing loans and impairments have decreased by 90%, allowing several million euros of losses to be avoided.
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